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QAS QAS — Quality Assurance Capstone -- Spring 2014

Contact Information

Carol Dales


Basic Library Information

Finding Journal Articles at CSUDH

Interlibrary Loan

Off-Campus Access to online resources

Useful Books & Ebooks

Useful Databases for locating articles

Finding Organization Information


Scholarly Internet Research

General Research Tips

Basic Library Information

Finding Journal Articles at CSUDH

Get journal articles through the library home page by looking under the "Articles, E-books, Online Scholarly Resources" heading. Click the heading that sounds the most like your situation.

Once you are logged  in to a database, you can start to search for your article.
Databases offer a variety of search options, but each database usually includes several search boxes you can fill out. Most databases will also let you restrict your search to peer-reviewed or scholarly journals.

Articles you can read in full in that database will have a link to the PDF or the HTML full text. Click on the text link to read the article (choose PDF whenever possible as it gives you the article in its original published format). Some databases also supply a link that lets you e-mail yourself selected articles or links.

Instead of having links to the full text, some articles have a red and white button, "Find it @ CSUDH Lib",  . This means the text of that article is not in the database you are searching, but may be in a different library database. Click the "Find it..." button to see if a different database does have the full text.
NOTE: If there are no databases containing the article you want, you can follow the links to request it via Inter-Library Loan.

Interlibrary Loan

If the CSUDH Library does NOT own a specific journal article you need, fill out an appropriate online Interlibrary Loan (ILL) form at http://library.csudh.edu/services/ILL/ and submit an online request for it
(If you have not previously requested items through ILL, you may first be prompted to fill out a form to enter yourself into Illiad, the software that runs the ILL service).

You will be notified through your campus email when the article you need has been received (a PDF version of the article will also be posted in your Illiad profile).  As the ILL process may take 7 to 14 days or even longer, please request needed articles well before assignment deadlines. 

If you click the "Find it @CSUDH Lib" button in an article database record only to find that the full text is not available in any CSUDH Library database, you will be able to follow  the link to request the article through Interlibrary Loan - just follow the prompts.

Off-Campus Access to online resources

If you are using a computer on campus, you can access all of our online databases and ebooks without any further steps. Just click on the database name in the Database List and you will go immediately to the search screen.

However, if you are off campus, log in using your MyCSUDH Username and Password (the same information you use to log in to Blackboard, MyCSUDH, and student e-mail). When you click on a database name from off-campus, you will usually see a screen asking you for this information.

After you enter your login information, you should be able to access any of our online databases and ebooks just like you would on campus.  If you have problems, try resetting your password.  If that doesn't work either, call the reference desk at (310) 243-3586 for help.

Useful Books & Ebooks

The library owns many books on quality assurance. Try the following search in the library's online catalog to see a list:

  • Go to the library's online catalog .
  • In the drop-down menu to the left, select "Subject".
  • In the text area to the right, type in quality assurance.
  • This shows you a list of related, more specific, subjects that are related to your search.  To see more related subjects, click the "2 related subjects" link : Quality Assurance -- 2 Related Subjects
  • For a list of general quality assurance books, click the Quality Assurance  link.
  • Once you have a list of books on the screen, you can sort your results with the drop-down menu at the right.
  • Select "Sort by year - newest to oldest" to see a list of books with the most recent books first.
  • Many of the most recent books on your topic will be ebooks, books that have been scanned online so that you can read them on or off campus through the library website. 

If you live too far from the CSUDH campus to borrow print books in person, please visit your local public library to request them through Interlibrary Loan.

Useful Databases for locating articles


Using search engines like Google and Google Scholar is an increasingly important part of the research process, and can often alert you to materials you might not otherwise find.

However, whenever you use freely-available websites, you alone are responsible for judging the
quality and reliability of what you have located.
Also, you will usually see only articles and books that are available free of charge. If you use the
Google Scholar link on the Library home page, you will probably find some articles from Library databases. However, you will find only what Google Scholar finds, so this is not a good way to locate a complete selection of articles on a topic for a literature review.

On the other hand, libraries use their shared buying power to make available to you the full text of articles published in reputable publications that maintain a peer review process. If doing a research paper or a thesis, you definitely need to use library databases to locate journal articles!


  • Business Source Premier
    Provides more than 2,300 full text scholarly publications, including nearly 1,100 peer-reviewed journals. In addition to full text, provides indexing and abstracts for nearly 3,800 journals and offers research in nearly every area of business including quality assurance as well as management, economics, finance, accounting, and more.

    This tutorial will help you get started.

  • Academic Search Premier
    A multi-subject, general database providing full-text for over 4,600 journals, including full-text for more than 3,900 peer-reviewed titles (NOTE: not all articles are available in full text). This is a good starting point for many searches.

  • ABI/INFORM Global
    Search nearly 1800 worldwide business periodicals for in-depth coverage of business and economic conditions, management techniques, human resources, finance, and more.
    This tutorial will help you use this database.

  • IEEE Explore
    Particularly strong in engineering and computer science areas; good for case studies.

  • Web of Science
    Access citation databases that include authoritative and multidisciplinary coverage from more than 12,000 high impact research journals worldwide, including Open Access journals. Access to Web of Science includes the Arts & Humanities Citation Index, Science Citation Index, and Social Sciences Citation Index. Be sure to click the "Find it@CSUDH Lib" button to check for full text! Here's a tutorial to help you search Web of Science.

  • Science Direct
    Access to peer-reviewed, full-text scientific and technical content for researchers; includes many articles on QA in a variety of fields.

Finding Organization Information

There are several ways to find information about a specific organization. 

The library pays for access to some "business report" type databases (such as "Company Profiles" in Business Source Premier, listed in previous section).  Unlike most of our databases which provide scholarly journal articles, these databases gather information about businesses and organizations .
Try a search in one of these to see if your organization is listed.

However, these sources rarely have information about governmental or non-profit organizations.
Here are some reliable websites you can try to find information about your organization:


What is plagiarism? - Plagiarism is "The action or practice of taking someone else's work, idea, etc., and passing it off as one's own; literary theft." (OED)

Any time you quote or paraphrase somebody else's work without citing it, you are plagiarizing their work. Plagiarism is a serious matter that results in a lower or failing grade and even expulsion from university. Just rewording your work isn't enough to avoid plagiarism. Since you are still borrowing information heavily from another writer, you must include a citation.

But I didn't know! - You can plagiarize without meaning to, but ignorance of the law is unfortunately no excuse - it's just as serious an offence.

How can I avoid it? - avoid plagiarism by always citing your sources. Whenever you put a quotation or borrow information heavily from a source, be sure you include a citation in the proper APA style. This will let your professor know you aren't trying to pass the idea off as your own. Take detailed notes while you search for your information to avoid forgetting which is your own work and which is borrowed from others.

For more information, see your student handbook and this page from Purdue University's Online Writing Lab (OWL).

 P.S.: Take a look at our new CSUDH Library anti-plagiarism tutorial: Plagiarism: How to recognize it and get it out of your life! (and don't forget to try out the challenging plagiarism game at the very end!).

Scholarly Internet Research
Ass you surf the web, remember that not all web sites are created equal. Some sites can be valid sources of information, but others are filled with opinion represented as fact as well as outdated or false information. While there isn't a 100% effective way to figure out what kind of site you're looking at, here are some guidelines to follow when using the internet for research:
  • Check Credibility - Is it easy to figure out who's behind the information? Does whomever it is know what they're talking about? Do they have qualifications in the field or some other reason to be trust-worthy in it?
  • Check Accuracy - Are the sources cited well? Is the information up-to-date? Are there any broad, sweeping generalisations that are impossible to verify?
  • Check Reasonableness - What is the page's point-of-view? Is it a corporate page trying to sell you a product? Is it a government or educational site where the main purpose is to educate people?
  • Check Support - Is it possible to double-check the information in another location?

Useful Scholarly Websites

INFOMINE is a virtual library of Internet resources relevant to faculty, students, and research staff at the university level. It contains useful Internet resources such as databases, electronic journals, electronic books, bulletin boards, mailing lists, online library card catalogs, articles, directories of researchers, and many other types of information.

Internet Public Library aims to provide a well-organized point of access for reliable, trustworthy, librarian-selected websites, serving California, the nation, and the world. All links on the Index are selected and approved by librarians before inclusion.

General Research Tips

Use multiple search terms - Remember, not every database or article uses exactly the same words to describe the same thing. Make sure you try several synonyms for the term you're trying to find. Most databases have a link titled "thesaurus" or "subject terms" which you can use to find out what words to search for. If you find an article that is exactly what you need, check to see whether it has subject headings that you can use to search for more articles like it!

Search in multiple places - The more places you look for information, the more information you're likely to find. Don't just search in one database and assume it's all you'll be able to find! Take a look at the list of Useful Databases earlier on in this page for where to start your search.

Ask for help - Don't be afraid to ask for help! Research can be an exhausting process, and sometimes a fresh perspective will make your task immensely easier. You can stop by the reference desk in the library and ask any of the reference librarians for help with your research. You can also submit an online help request which a librarian will answer within a day or two.

Don't leave it until the last minute - The earlier you start, the better your paper will be. Starting early gives you plenty of time to read and absorb the information so that you'll be properly informed when writing your paper.