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Keith Fulton, MSQA
Title: Instructor, Quality Assurance
Department: Quality Assurance
Email Username: kfulton
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Affordable Learning Initiatives
Show All QAS 532: Quality Assurance of the Service Delivery Process
QAS 532: Quality Assurance of the Service Delivery Process
Spring 2013Cost of Delivering Knock Your Socks Off Service, new: $18.95
Cost of ebrary edition: $0
Total savings per student: $18.95
Textbook is available free of cost to students through ebrary.
- Zemke, Ron, and Kristin Anderson. Performance Research Associates' Delivering Knock Your Socks Off Service. New York: American Management Association, 2011. ISBN: 9780814417560. ebrary.